This group of failure modes relates to operator errors created or made worse by business systems present.  The types of failure mode identified include:

  • Poor training or supervisor reinforcement of important rules/equipment features;
  • Unfairness in performance management systems;
  • Regulator reactions to events and conditions at the site. 

The business inputs recommended/identified as addressing these problems are listed. 

BI-05D.01 Clear accountabilities for managers, superintendents and supervisors are included in comprehensive, site relevant road design guidelines and traffic management plans

Site road design guidelines and traffic management plans identify specific accountabilities by organisation position.

Competent senior managers, line managers and supervisors understand their accountabilities to:
  • Develop and maintain roads that meet road design standards including meeting regulatory requirements
  • Develop and maintain effective traffic management plans